ENCOUNTER PHASE

The focus of Phase One, “Encounter,” is about being better at human encounters. It will emphasize hospitality and the way we interact with the people in our communities. Some of these actions can be as simple as how we answer the phone or greet people when they come to Mass or another event. 

The Importance of Encounter

Did you know that hospitality is a top determinate of a Catholic's likelihood to: recommend the parish to a friend, say the parish helps them grow spiritually and indicate that they are a practicing Catholic rather than a Catholic in name only?

Dan Cellucci, CEO of the Catholic Leadership Institute walks us through some specific tips for creating a hospitable parish community, all based on the research done by CLI.  
 

Practical Solutions for Encounter

Michelle Braden is the Coordinator of Youth and Young Adult Ministry in the Archdiocese of Regina, and she embodies hospitality in everything she does.  In this webinar she offers practical ideas for incorporating hospitality into the everyday tasks of ministry.
 

Phone Best Practices for Encounter

Rob Schonberger and Liz Wilson, from the Diocese of London IT department share the many ways our phone system can support the work we do.