Office Receptionist

St. Peter's Cemetery and Holy Family Mausoleum

Position: Office Receptionist
Work Location: St. Peter’s Cemetery and Holy Family Mausoleum – 806 Victoria Street, London, ON N5Y 4E1
Commitment: 22.5 hours per week – 3 days/week (Monday, Wednesday, Friday - 7.5 hours/day)
Posting Date: 24 May 2023 Closing Date: 16 June 2023
Bargaining Union: LiUNA Local 1059

As per the collective agreement this position is eligible for participation in health and welfare benefits and the defined contribution pension plan.

POSITION SUMMARY
Reporting to the General Manager, the Office Receptionist greets and provides direction and assistance to in person customers as well as provides reception over the telephone.

SUMMARY OF DUTIES:

• Greet all visitors and customers at reception
• Respond to telephone calls, direct calls and handle inquiries as required
• Complete administrative duties in support of activities associated with burials, entombments, inurnments and cremations
• Accept and process payments on accounts
• Organize existing filing system
• Accurately maintain all lot, crypt and niche inventories
• Accurately maintain the work order system and distribute duty day calls as per standard practices
• Oversee and process inbound and outbound mail
• Undertake all activities related to ordering and selling of winter wreaths, real flowers and/or other products and services as directed by the General Manager
• Assist with and ensure all updates and maintenance of accurate records related to the Sales Leads/Mail Module on the cemetery software system, including lot information and next of kin data
• Update manual lot maps as required
• Track funeral and burial information related to all funeral services provided in the market area and produce reports as required
• Complete all reports related to sales, burials, cash receipts, outside monument dealers, vaults, etc. as requested by the General Manager
• Back up other sales support activities as required
• Other duties of a similar nature as assigned by the General Manager

QUALIFICATIONS AND REQUIREMENTS:

•  Post-Secondary diploma in office administration or equivalent experience
• Three years experience in a related field involving administrative and/or sales support in a computerized environment and direct contact with the public
• Expertise in computer programs including Microsoft Word, Excel, Office 365 and other data management software programs
• Ability to develop and generate various information reports as required
• Excellent and professional interpersonal skills both verb and written. Proficient and tactful in managing communications with people in emotionally changed situations. Pleasant and practiced telephone manner.
• Self-starter with strong initiative. Able to function as part of a team as well as on own.
• Proven ability to maintain organization in day-to-day systems and procedures.

A police record check as deemed suitable by the Diocese of London will be required of the successful candidate.

Please submit your resume along with a cover letter outlining your relevant experiences and skills to rmuscedere@dol.ca Reference the job title in the subject line of your email.

We thank all who apply to this position for their interest, however, only those selected for an interview will be contacted.

The Diocese of London is an equal opportunity employer, and we value the importance of diversity and dignity in the workplace. In keeping with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, we are committed to providing suitable accommodation throughout the recruitment process. If you are contacted for an interview and require accommodation to participate in the recruitment and selection processes, please make your needs known at that time.